Why Were Games Delayed At The Largest Prerelease Ever?

Last weekend, Your Move Games ran the Boston Mirrodin Prerelease. The turnout was fantastic: With a total entry count of 1,262, this event was the largest prerelease ever held in the United States. But after discovering several player complaints on the StarCityGames forums, I decided to address their complaints publicly to help show people how I run these events, that I hear and care about their feedback, and that I am working to improve things for future events.